Returns Policy

Returns Policy

If you have made an online order and you are a consumer (a natural person acting for purposes which are outside your trade, business or profession), you have the following rights:

  1. Where you have ordered paper documents, you may cancel your order to obtain a refund within 7 days of delivery of the order by sending an e-mail to sales@iala-aism.org or by letter sent by post to IALA-AISM, 10 rue des Gaudines, 78100 Saint-Germain-en-Laye, France. You will not be refunded the cost of returning the order.
  2. Where you have ordered electronic documents, you agree that the service purchased is provided as soon as you download your electronic document, and you cannot cancel your order.
  3. Where you have registered for a workshop or seminar, you may cancel your registration to obtain a refund within 7 days of making your order (except that you cannot cancel your registration within 10 days of the course). You may cancel by sending an e-mail to sales@iala-aism.org or by letter sent by post to IALA-AISM, 10 rue des Gaudines, 78100 Saint-Germain-en-Laye, France.
  4. Refunds will be made on the credit card used for the purchase.